Orders requiring expedited shipping (overnight, second day, or three day service) will be charged prevailing freight rate at time of order and charged at time of placement. Expedited freight is not refundable under any circumstances.
PRODUCTS SOLD BY THE YARD: Items sold by the yard are not returnable. Defective material must be reported and demonstrated within 30 days of shipment. If product is determined to be defective, it will be credited and replaced by Grasscloth and More.
PRODUCTS SOLD BY THE ROLL: All unopened items sold by the roll are eligible for return, subject to a 30% restocking/handling charge plus freight. Defective material must be reported and demonstrated within 30 days of shipment for credit/replacement. Opened or cut rolls are not are returnable. If you spot a defect in an open roll contact us immediately and do not open additional bolts.
Contact us at 1-844-295-5318 or email us at email@example.com