Sample orders: Sample orders are not returnable or refundable for any reason. In the event GRASSCLOTH + MORE shipped the wrong sample, we will send the replacement at no charge upon notification via email or phone. Product orders: Please call us at 844-295-5318 or email us at firstname.lastname@example.org. We will accept any unopened for full credit within 30 days of shipment for credit less the cost of return freight. We will provide a shipping label for return via email. Returns requested after 30 days are subject to a 30 % restocking charge and return freight. Unauthorized returns will not be credited.